Last Updated: September 8, 2026
At Harpypinesks, we value your privacy and are committed to handling your personal information responsibly.
This Privacy Notice explains how we collect, use, disclose, store, and otherwise process personal information when you visit, browse, create an account, contact us, or make a purchase through harpypinesks.com.
By using our website and Services, you acknowledge that you have read and understood this Privacy Notice.
1. Information We Collect
We collect personal information to operate our online store, process and deliver orders, provide customer support, protect our website, improve our Services, and communicate with customers.
Information You Provide to Us
We may collect personal information when you:
- Place an order
- Create an account
- Subscribe to emails or promotional communications
- Contact customer support
- Submit a return or refund request
- Submit a review, form, request, photo, video, or other communication through our website
The information we may collect includes:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order information
- Product selections
- Size, color, style, model, variation, or quantity, where applicable
- Account information
- Customer service communications
- Payment-related information processed through third-party payment providers
Harpypinesks does not directly store your complete credit or debit card details on our own servers.
Payment information is generally processed by authorized third-party payment providers and payment gateways.
Information Collected Automatically
When you visit or interact with our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Cart and checkout activity
- Website interaction data
- Referring website or advertising source
- Approximate location derived from technical information
- Cookies, pixels, tags, SDKs, and similar technologies
This information may help us:
- Operate our website
- Understand how customers interact with our store
- Improve site performance
- Prevent fraud
- Measure advertising performance
- Improve the customer experience
2. How We Use Your Information
We may use personal information for the following purposes.
Order Processing and Fulfillment
To:
- Process payments
- Confirm orders
- Prepare and fulfill purchases
- Ship products
- Provide tracking information
- Communicate about your order
- Process returns
- Process refunds
- Process eligible cancellations
Customer Support
To respond to:
- Questions
- Order inquiries
- Complaints
- Returns
- Refund requests
- Damaged products
- Incorrect products
- Missing products or parts
- Product-related questions
- Other customer service requests
Website Operation and Improvement
To:
- Operate and maintain our website
- Improve website functionality
- Improve products and customer experience
- Understand customer interactions
- Troubleshoot technical issues
- Analyze website performance
- Improve checkout and navigation
Marketing and Communications
Where permitted by applicable law and based on your preferences or consent where required, we may send communications concerning:
- New products
- Product launches
- Seasonal collections
- Promotions
- Special offers
- Discounts
- Store updates
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.
You may still receive transactional communications relating to:
- Orders
- Payments
- Shipping
- Returns
- Refunds
- Security
- Customer service
- Legal notices
Advertising and Personalization
We may use certain information to:
- Measure advertising effectiveness
- Understand how customers discover our store
- Show advertisements that may be relevant to users
- Build advertising audiences where legally permitted
- Improve marketing campaigns
- Measure conversions
- Attribute purchases to advertising campaigns
Security and Fraud Prevention
We may use information to detect, investigate, and prevent:
- Fraud
- Unauthorized transactions
- Account misuse
- Suspicious activity
- Security incidents
- Payment abuse
- Other harmful or unlawful conduct
Legal and Compliance Purposes
We may process personal information where reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests
- Enforce our agreements and policies
- Establish, exercise, or defend legal claims
- Protect customers
- Protect our business
- Protect our legal rights
3. Payment Information and Security
We take reasonable administrative, organizational, and technical measures designed to protect personal information.
Secure Transactions
Our website uses technologies designed to help protect information transmitted during checkout.
Payment Processing
Complete payment card details are generally processed by third-party payment providers rather than stored directly by Harpypinesks.
These providers may include:
- Payment gateways
- Credit card networks
- Financial institutions
- PayPal
- Digital wallet providers
- Other payment services available at checkout
Limited Access
Access to personal information is limited to personnel, contractors, partners, and service providers who reasonably need access to perform business functions.
Despite reasonable security measures, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Therefore, we cannot guarantee absolute security.
4. How We Disclose Personal Information
We do not disclose personal information indiscriminately.
However, we may disclose information to service providers and business partners where reasonably necessary to operate our store and provide our Services.
These parties may include:
- Payment processors
- Shipping and logistics providers
- Fulfillment partners
- Shopify and e-commerce technology providers
- Customer support providers
- Analytics providers
- Advertising and marketing partners
- Fraud prevention providers
- Security providers
- Cloud and technology service providers
- Professional advisers
- Government, regulatory, or law enforcement authorities where legally required
Depending on applicable privacy law, certain disclosures involving advertising or analytics technologies may be treated as a “sale,” “sharing,” or targeted advertising, even when no money is exchanged for personal information.
Where applicable, you may have rights to opt out of certain uses or disclosures.
5. Shopify
Our online store is powered by Shopify.
Shopify provides technology that enables us to operate:
- Our website
- Shopping cart
- Checkout
- Order processing
- Other e-commerce functions
As part of providing these services, Shopify may process personal information relating to your use of our store.
Information may also be processed in countries other than the country where you reside.
Shopify processes personal information according to its own applicable privacy terms and policies.
6. Advertising and Analytics Partners
We may work with third-party analytics and advertising partners to:
- Understand website performance
- Measure advertising campaigns
- Attribute purchases
- Understand customer behavior
- Deliver relevant advertisements
These technologies may involve:
- Cookies
- Pixels
- Tags
- SDKs
- Similar tracking technologies
Partners may include services provided by companies such as:
- Meta, including Facebook and Instagram
- AppLovin, including its advertising technologies
- Shopify and related analytics services
The specific partners used by Harpypinesks may change from time to time.
These third parties may process information according to their own privacy policies.
Depending on your location, you may be able to manage advertising preferences through:
- Browser controls
- Device settings
- Consent tools
- Platform advertising settings
- Website privacy controls
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies are small files or pieces of information stored on or associated with your device.
They may be used for purposes including:
Essential Cookies
These help provide important website functions such as:
- Shopping cart functionality
- Checkout
- Account access
- Security
- Session management
Functional Cookies
These may remember preferences and improve your shopping experience.
Analytics Cookies
These help us understand:
- How visitors use our website
- Which pages are viewed
- Which products are viewed
- How customers interact with our store
- How website performance can be improved
Advertising Cookies
Subject to applicable law and consent requirements, these may help:
- Measure advertising performance
- Attribute purchases to advertising campaigns
- Deliver relevant advertisements
- Build advertising audiences
- Limit repeated advertisements
You may be able to manage cookies through browser settings or privacy controls made available on our website.
Disabling certain cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to:
- Third-party websites
- Social media services
- Payment providers
- Platforms
- Other online resources
These third parties operate independently and maintain their own privacy practices.
Harpypinesks is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
We encourage you to review their privacy policies before providing personal information.
9. International Data Transfers
Because Harpypinesks operates an online store and works with international service providers, personal information may be transferred to, stored in, or processed in countries or regions other than where you live.
Those jurisdictions may have privacy and data protection laws that differ from those in your country.
Where required by applicable law, reasonable safeguards may be used when transferring personal information internationally.
10. U.S. State Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Information regarding categories of personal information collected or disclosed
- A copy of certain personal information
- Opt-out of certain targeted advertising
- Opt-out of certain sales or sharing of personal information where applicable
These rights are subject to applicable legal exceptions and eligibility requirements.
We may need to verify your identity before completing certain requests.
You will not be unlawfully discriminated against for exercising privacy rights available to you under applicable law.
To submit a privacy request, contact:
11. Do Not Track and Privacy Signals
Some browsers and devices provide “Do Not Track” or similar privacy settings.
Because there is no single universally accepted technical standard for all Do Not Track signals, our website may not respond to every such signal in the same manner.
Where required by applicable law, we may recognize legally required opt-out preference signals or other supported privacy controls.
You may also manage cookies and advertising preferences through available:
- Browser settings
- Device settings
- Platform settings
- Website privacy controls
12. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child under 13 has provided personal information to us, please contact:
If we determine that personal information was collected from a child contrary to applicable law, we will take reasonable steps to delete or otherwise appropriately handle the information.
13. Data Security Incidents
We maintain reasonable procedures designed to identify and respond to security incidents.
If a data security incident involving personal information occurs, we may:
- Investigate the incident
- Take appropriate remedial measures
- Notify affected individuals where required
- Notify authorities where required
The timing and form of any notification will depend on applicable legal requirements and the circumstances of the incident.
14. Email Marketing
We may collect and use your email address to:
- Process orders
- Send order confirmations
- Provide shipping updates
- Provide tracking information
- Respond to customer service requests
- Communicate important transaction information
- Send promotional communications where permitted
For promotional emails:
- We do not intentionally use deceptive sender information
- We provide an unsubscribe mechanism where required
- You may unsubscribe from marketing communications at any time
Unsubscribing from promotional emails does not prevent us from sending transactional or service-related communications concerning:
- Orders
- Payments
- Shipping
- Account activity
- Customer service requests
- Legal notices
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Reasons for retaining information may include:
- Processing and fulfilling orders
- Maintaining accounting records
- Maintaining business records
- Providing customer support
- Handling returns
- Processing refunds
- Resolving disputes
- Preventing fraud
- Meeting tax requirements
- Meeting financial or legal obligations
- Enforcing agreements
When information is no longer reasonably required, we may delete, anonymize, or securely retain it as permitted or required by law.
16. Your Choices
Depending on applicable law and the features available through our website, you may be able to:
- Update or correct account information
- Unsubscribe from promotional emails
- Manage cookies through browser or website settings
- Adjust advertising preferences
- Exercise applicable privacy rights
- Contact us with privacy-related questions or requests
To make a privacy-related request, please contact:
17. California Privacy Information
If you are a California resident, you may have additional rights under applicable California privacy laws.
Depending on eligibility and applicable law, these rights may include requests relating to:
- Categories of personal information collected
- Sources of personal information
- Purposes for collecting or using information
- Categories of third parties receiving information
- Access
- Correction
- Deletion
- Opt-out of certain sales or sharing
- Limiting certain uses of sensitive personal information, where applicable
We will respond to eligible and verified requests as required by applicable law.
To submit a California privacy request, contact:
18. European and UK Privacy Rights
If applicable data protection laws in the European Economic Area, United Kingdom, or similar jurisdictions apply to you, you may have rights including:
- Access to personal information
- Correction
- Deletion
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where processing relies on consent
- The right to lodge a complaint with an appropriate supervisory authority
Our ability or obligation to fulfill a request may depend on applicable law and legal exceptions.
To submit a request, contact:
19. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in:
- Our business practices
- Technology
- Services
- Legal requirements
- Privacy regulations
- Advertising technologies
- Service providers
When changes are made, the revised Privacy Notice will be posted on this page and the Last Updated date may be updated.
Where required by law, we may provide additional notice of material changes.
20. Contact Us
If you have questions about this Privacy Notice, your personal information, or a privacy-related request, please contact us:
Customer Service: Harpypinesks
Website: harpypinesks.com
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485