At Harpypinesks, we are committed to providing quality everyday products designed to offer value, convenience, and a positive shopping experience. Customer satisfaction is important to us, and if you are not completely satisfied with your purchase, our support team is here to assist you with a clear and straightforward return and refund process.
1. Return Eligibility & Timeframe
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must include all original packaging, tags, manuals, accessories, and components, where applicable.
- Proof of purchase, such as an order confirmation or receipt, is required.
Products that show signs of use, damage, modification, washing, improper handling, or missing parts may not be eligible for return.
For certain products, additional return conditions may apply due to hygiene, safety, or product-specific considerations.
2. How to Start a Return
To initiate a return, please contact our customer support team:
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485
Website: harpypinesks.com
When contacting us, please provide:
- Your order number.
- The email address used to place the order.
- The item you would like to return.
- The reason for your return.
If your return request is approved:
- We will provide you with return instructions.
- Where applicable, we may provide a return shipping label.
- We will provide the appropriate return warehouse address based on your location and the product being returned.
Important:
Items returned without prior authorization or sent to an unauthorized address may not be accepted.
3. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485
To help us resolve the issue efficiently, we may request:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A short video showing the issue, where necessary.
Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate resolution.
4. Exceptions / Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or customization reasons.
Non-returnable items may include:
- Custom or personalized products.
- Personal care or hygiene-related products once opened or used.
- Products that have been used, washed, altered, assembled incorrectly, or damaged after delivery.
- Items missing original packaging, accessories, manuals, or components.
- Gift cards.
- Final sale or clearance items where clearly marked as non-returnable at the time of purchase.
- Original shipping fees paid at checkout, unless otherwise required by applicable law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
5. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, size, color, or variation, the fastest option is to:
- Contact us and request a return for the original item.
- Complete the approved return process.
- Place a new order separately for the item you would like.
This helps reduce processing delays and allows your replacement order to be shipped sooner.
6. European Union – 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.
Returned products should:
- Be unused and in their original condition.
- Include original packaging, tags, accessories, and components.
- Be accompanied by proof of purchase.
Certain exceptions may apply, including personalized products, opened hygiene-related products, and other items excluded under applicable law.
Nothing in this policy limits any additional consumer rights you may have under local law.
7. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refund processing is generally completed within 10 business days after approval.
Please note that your bank, credit card provider, PayPal, or other payment processor may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485
8. Return Shipping Costs
Return shipping responsibility may depend on the reason for the return.
If the product is damaged, defective, incorrect, or missing due to an error on our part, we will review the situation and provide an appropriate resolution.
For returns due to personal preference, including situations where the customer:
- No longer wants the item.
- Ordered the wrong size, color, style, or variation.
- Changed their mind after receiving the order.
The customer may be responsible for return shipping costs unless otherwise required by applicable law.
Please contact us before returning any product so we can confirm the correct return procedure.
9. Refused Shipments & Payment Disputes
If you would like to cancel an order, request a refund, or report a problem with your purchase, please contact our support team as soon as possible:
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485
We encourage customers to contact us directly before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
We are committed to reviewing legitimate customer concerns fairly and efficiently.
Refusing delivery of a package does not automatically guarantee a refund. Additional shipping, handling, or carrier fees may apply depending on the circumstances.
10. Late or Missing Refunds
If your refund has been approved but has not yet appeared in your account:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us:
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485
11. Return Address & Customer Support
Please contact us before returning any product.
Depending on the product and your delivery location, returns may be processed through different warehouses. Our customer support team will provide the correct return address after your return request has been reviewed and approved.
Customer Support: Harpypinesks
Website: harpypinesks.com
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485
Company: HONGKONG ORACLE LIMITED
Company Address:
SHOP 185 G/F, HANG WAI IND CENTRE
NO 6 KIN TAI ST
TUEN MUN, HONG KONG
Customer Support Response Time:
We aim to respond to customer inquiries within 24–48 hours.
Important:
Please do not send returns directly to the company address listed above unless our customer support team specifically instructs you to do so.
The company address is provided for business and contact purposes and may not be the designated return warehouse.
If a package is sent to an unauthorized address without prior approval, it may not be received or processed.
If you have any questions about this Return & Refund Policy, please contact us at: