Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with Harpypinesks.

We understand that receiving your order on time is an important part of your shopping experience. This Shipping Policy explains how we process, dispatch, track, and deliver orders, as well as what to do if your shipment is delayed or experiences a delivery issue.

1. Order Processing

After an order has been successfully placed, our fulfillment team begins preparing it for shipment.

Most orders require approximately 3 business days for processing.

During this time, we may:

Verify order information
Confirm product availability
Prepare your products
Package your order
Complete fulfillment procedures
Transfer the shipment to the applicable carrier

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Please note that processing time is separate from estimated shipping time.

2. Estimated Delivery Time & Shipping Cost

Once your order has been dispatched, estimated delivery normally takes approximately:

10–20 business days

We currently charge a standard flat shipping fee of:

$5.99 USD

for eligible worldwide destinations.

Actual delivery times may vary depending on:

Destination country
Local carrier network
Customs processing
Seasonal demand
Shipping volume
Weather conditions
Other circumstances outside our reasonable control

The exact shipping fee applicable to your order will be displayed during checkout before payment is completed.

3. Unexpected Shipping Delays

Although we work with shipping and logistics partners to deliver orders as efficiently as possible, delays may occasionally occur.

Possible causes include:

Customs inspections
Carrier congestion
Weather conditions
Transportation disruptions
Local delivery delays
Holiday periods
International transit issues
Peak shopping seasons
Government restrictions
Other events outside our reasonable control

Delivery estimates should therefore be viewed as approximate timeframes rather than guaranteed arrival dates.

4. Tracking Your Shipment

Once your order has been dispatched, we will send a Shipping Confirmation Email containing your tracking information.

You may use the tracking number provided to monitor your shipment through:

The applicable carrier's tracking website
A universal tracking service such as 17TRACK

Tracking information may not appear immediately after shipment.

Please allow approximately 24–72 hours, and in some cases slightly longer, for the carrier's system to display the first tracking update.

5. Why Did I Receive Only Part of My Order?

Orders containing multiple products may occasionally arrive in more than one package.

This may happen when items are:

Fulfilled from different facilities
Stored at different locations
Available at different times
Dispatched separately to avoid unnecessary delays

If your order is divided into multiple shipments, each package may receive its own tracking number.

Where applicable, you should receive separate shipping confirmation information for each shipment.

Receiving one package does not necessarily mean that the remaining items are missing.

6. Changing an Order Before Shipment

Requests to modify an order are highly time-sensitive.

If you need to correct or change your:

Shipping address
Recipient name
Phone number
Product
Size, where applicable
Color, where applicable
Style
Model
Variation
Quantity
Other order details

please contact us as soon as possible, preferably within 12 hours of placing your order.

Email: support@harpypinesks.com
Phone: +1 (413) 771-4485

Please include:

Your Order Number
Your Order Email
A clear description of the change you are requesting

Our fulfillment process may move quickly.

Once an order has entered processing, fulfillment, or has been handed to a shipping carrier, we may no longer be able to make changes.

We will make reasonable efforts to assist you, but requested modifications cannot be guaranteed.

7. Missed Delivery Attempts

If the carrier attempts delivery while no one is available to receive the package, your shipment may be:

Left in a secure location
Held at a local post office
Transferred to a pickup location
Scheduled for another delivery attempt

The exact procedure depends on your local delivery provider.

If you miss a delivery attempt, we recommend contacting the local carrier first using your tracking number.

If you are unable to resolve the issue with the carrier, you may contact our customer support team for assistance.

We are generally unable to accept responsibility for shipments returned because of:

An incorrect or incomplete address
Failure to collect the shipment
Repeated unsuccessful delivery attempts
Incorrect recipient information
Incorrect contact information supplied by the customer

8. What If My Tracking Stops Updating?

International shipments do not always receive a tracking scan at every stage of transit.

Temporary gaps between tracking updates are normal, particularly when a shipment is:

Traveling between countries
Going through customs
Moving between shipping partners
Waiting for a local carrier scan
In long-distance transit

If the most recent tracking update occurred within the last 7 days, your package may still be moving normally through the delivery network.

If your tracking shows no new movement for more than 7 days, please contact:

support@harpypinesks.com

Please include your:

Order Number
Order Email
Tracking number, if available

so our team can review the shipment and assist you.

9. Lost Packages

We understand how concerning it can be when a shipment appears to be lost.

If you contact us regarding a package that has stopped moving or cannot be located, we may work with the applicable shipping carrier or logistics partner to investigate the shipment.

Confirmed Lost in Transit

If the shipping carrier confirms that your package was lost while in transit, we may provide an appropriate resolution depending on the circumstances.

This may include:

A replacement shipment
A refund
Another appropriate solution

Packages Marked as Delivered

If tracking confirms that the package was successfully delivered to the shipping address provided during checkout, the shipment will generally be considered delivered.

If you cannot locate a package marked “Delivered,” we recommend checking:

Around your property
With household members
With neighbors
With building management
With reception or front desk staff
At nearby safe-drop locations
With your local delivery carrier

Harpypinesks is generally not responsible for packages that are lost, misplaced, or stolen after the shipping carrier has confirmed successful delivery, except where otherwise required by applicable law.

10. Shipping Destinations & Fulfillment Locations

Where We Deliver

We offer shipping to many destinations worldwide.

In the uncommon event that we are unable to ship to your destination, we will contact you using the information associated with your order.

Where Orders May Ship From

We work with a network of:

Fulfillment facilities
Logistics providers
Distribution partners
Manufacturers
Shipping partners

Orders may be processed or shipped from facilities located in regions including:

United States
Canada
Australia
Europe
Asia
Other international fulfillment locations

To improve product availability, delivery efficiency, and pricing, certain products may also be shipped directly from an approved manufacturing or fulfillment partner.

The shipping origin of an individual order does not necessarily reflect the registered business address of Harpypinesks.

11. Customs, Duties & Import Charges

For international shipments, customs authorities in the destination country may impose:

Import duties
Customs charges
VAT
Local taxes
Brokerage fees
Other government-imposed charges

Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Harpypinesks does not control the amount of customs duties, taxes, or import charges imposed by local authorities.

If you are unsure whether additional charges may apply, we recommend contacting your local customs authority before placing an order.

12. Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review:

Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Recipient name
Phone number

We are generally not responsible for packages that are delayed, misdelivered, returned, or lost because incorrect or incomplete shipping information was provided at checkout.

If you discover an address error, contact us immediately:

Email: support@harpypinesks.com
Phone: +1 (413) 771-4485

We cannot guarantee address corrections after fulfillment has already started.

13. Delivery Estimates

All shipping and delivery timeframes provided on our website are estimates only.

They are not guaranteed delivery dates unless we expressly state otherwise.

Harpypinesks is not responsible for delays resulting from circumstances outside our reasonable control, including:

Customs procedures
Carrier delays
Weather
Postal disruptions
Government actions
Transportation interruptions
Peak shopping periods
International shipping disruptions
Force majeure events
Other external circumstances

We will nevertheless make reasonable efforts to assist customers with legitimate shipping concerns.

14. Delivered Shipments

When carrier tracking confirms successful delivery to the address provided by the customer, the order will generally be considered fulfilled and delivered.

After confirmed delivery, Harpypinesks cannot guarantee recovery or replacement of packages that are subsequently:

Stolen
Misplaced
Removed from the delivery location
Lost after being accepted by another person at the address
Left unattended in an insecure location after successful delivery

Customers should use a secure delivery location whenever possible.

If you believe there is a problem with a shipment marked as delivered, please contact the local carrier first and then contact our customer support team if additional assistance is required.

15. Refused or Undeliverable Packages

If a package is refused by the recipient or cannot be delivered because of customer-provided information or failure to collect the shipment, it may be returned to the sender or fulfillment facility.

This may occur because of:

Incorrect address information
Incomplete address information
Refusal of delivery
Failure to collect the package
Repeated failed delivery attempts
Customs refusal
Incorrect contact details

Please contact us before refusing a shipment if you wish to cancel or return an order.

Refusing delivery does not automatically qualify an order for a full refund.

Any refund or replacement eligibility will be reviewed according to our applicable policies and the circumstances of the shipment.

16. Contact Us

If you have questions regarding:

Shipping
Tracking
Delivery
Delayed packages
Missing shipments
Address corrections
Order delivery status

please contact our customer support team.

For faster assistance, please include your Order Number and the Email Address used to place your order.

Website: harpypinesks.com
Email: support@harpypinesks.com
Phone: +1 (413) 771-4485